Return Policy & Discounts

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@turnerswarehouse.com. Please note that returns will need to be sent to the following address:

Turners Warehouse
1528 W San Pedro Street, Suite 7
Gilbert, Arizona 85233

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@turnerswarehouse.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

support@turnerswarehouse.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@turnerswarehouse.com.

Turners Warehouse
1528 W San Pedro Suite #7
Gilbert, Arizona 85233

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as resin or glue) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Returns- We accept returns of unused original condition for 30 days. Full refunds of the purchase price of the items are issued once the return has been made and inspected. Shipping is the responsibility of the person returning the merchandise. We reserve the right to refuse returns on a case by case basis due to unusual circumstances.
Beyond 30 days the return is subject to approval and will only be done for store credit. Please contact us for returns beyond 30 days for approval.

Discounts- Only one discount can be used at a time. We do not combine or back date discounts. We reserve the right to cancel orders due to ineligible discount usage. Discounts may not be shared or transferred.

Quantity Discounts are worked into Pen kits & Projects kits - below chart will show on eligible items. Discount is taken automatically.

EU Right of Withdrawal

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with EU Directive 2011/83/EU.

Your Right to Withdraw

Under EU Directive 2011/83/EU (Consumer Rights Directive), you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the withdrawal form template below, but it is not obligatory.

Exercise Your Right of Withdrawal

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To:

Full Name:

Address:

Order Number:

Date of Order:

Product Description:

Date of Receipt:

Signature:

Date:

This is a template form. Please print, complete, and send to the address or email provided above.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following:

The supply of goods made to your specifications or clearly personalized
The supply of goods which are liable to deteriorate or expire rapidly
The supply of sealed goods which were unsealed after delivery and thus are not suitable for return due to health protection or hygiene reasons
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items
The supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal
The supply of newspapers, periodicals, or magazines with the exception of subscription contracts for the supply of such publications

Legal Reference: This right of withdrawal is provided under EU Directive 2011/83/EU on consumer rights, which harmonizes consumer protection laws across the European Union.

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